Why does Apex Legends keep crashing?

EA's first fixes are to close background apps, clean boot, repair the game files in the EA app, reinstall, and cap your frame rate or turn on V-Sync. If the crash leaves an Apex_crash.txt or an r5apex.exe error, repairing the files is the usual fix.

Is Apex Legends down?

Server-side errors such as code:net, code:leaf, 429 and 110 usually mean the servers are having problems. Check the live server status by region before troubleshooting your own setup.

How do I fix Error code 23 in Apex Legends?

Outdated graphics drivers, or missing or damaged game files. Match your EA Account's language and region to the EA app, update graphics drivers, and repair or reinstall (Windows key + R, appwiz.cpl).

How do I fix Error code 100 in Apex Legends?

Your EA Account and platform account don't match on time zone or date of birth. Make both the same on your EA Account and your platform account.

How do I fix Error code 30005 in Apex Legends?

Anti-cheat failed to launch. Repair the game files in the EA app or Steam, or delete the .sys file in C:\Program Files (x86)\EasyAntiCheat and restart.

How do I fix DXGI_ERROR / DEVICE_HUNG in Apex Legends?

A background app is stuck. Fully restart your PC.

Apex Legends error codes and crash fixes

What every Apex Legends error code means and how to fix it, and what to do when the game keeps crashing on PC, PlayStation or Xbox. All 27 codes and every fix come from EA's own help articles.

Try first

Check the server status and @PlayApex for known problems, restart the game and your device, and if that fails, reinstall. EA says your progress is kept when you reinstall.

Server and connection errors

Most of these are on EA's side. Check the server status first; if the servers are down, there's nothing to fix but waiting.

Error code 110: A general account problem, usually temporary. Restart the game. If it persists, check server status, then your connection.
Error code 429: Usually server maintenance or downtime. Check server status and @PlayApex. If nothing is reported, restart the game and your system and check for an update.
code:net: An EA server stopped answering the game. Restart your router, switch to a wired connection, restart your PC or console. If it keeps happening, wait for a fix.
code:leaf: EA servers aren't responding, so you can't be put in a match. Same as code:net: router, wired connection, restart; otherwise wait.
code:wheel (PS4): The PlayStation 4 version of net and leaf. Restart your router and use a wired connection; otherwise wait.
Unable to connect [code:clock]: The servers stopped waiting for you to connect. Check server status and @PlayApex, test your internet speed, change Data Center, restart your router and platform.
shoe: A problem connecting to EA servers. Restart your router and reinstall the game. On PC, also lower video memory in the Video settings.
Game version does not match host: Your game is on an older patch. Update the game. On Steam, a progress bar on the launch screen means it's still downloading the update.
Error code [type=null]: A crash caused by a season changeover. It clears when your game updates.

Account and party errors

Error code 100: Your EA Account and platform account don't match on time zone or date of birth. Make both the same on your EA Account and your platform account.
Error code 102122: An EA Account linking problem, usually temporary. Restart the game.
This profile is already logged in on another device: You logged out on another platform recently. Wait a few minutes.
This account is not permitted to play online: The account may be banned, or it's a connection problem. Check your ban status with EA. If you aren't banned, restart the game and system and check your connection.
Snake: A temporary penalty for leaving a match early. Wait until the message goes before queueing again.
Party leader quit / Party not ready: The game thinks your party is broken. Leave and rejoin, invite friends from the Lobby instead, return to the main menu, or switch to Training and back. Then restart.

PC crash and file errors

Repairing the game files fixes most of these: in the EA app, open Library, Apex Legends, the Manage icon, then Repair.

Apex_crash.txt: The game has crashed. Repair the game files, then work through the crash steps below.
DXGI_ERROR / DEVICE_HUNG: A background app is stuck. Fully restart your PC.
Error code 23: Outdated graphics drivers, or missing or damaged game files. Match your EA Account's language and region to the EA app, update graphics drivers, and repair or reinstall (Windows key + R, appwiz.cpl).
r5apex.exe: Something is inconsistent in the installation. Repair the game files and update Windows.
Invalid game executable: Your antivirus is blocking the game. Add r5apex.exe as an exception in Avast or AVG, then repair the game.
DirectX error 4294967287: Shows up while installing the game. Clean boot your PC. EA doesn't recommend uninstalling your antivirus.
Out of Sync with server: Your game has fallen out of sync with the server. Settings, Video tab: set Texture Streaming Budget to None.
Error code 30005: Anti-cheat failed to launch. Repair the game files in the EA app or Steam, or delete the .sys file in C:\Program Files (x86)\EasyAntiCheat and restart.
Failed Anti-Cheat runtime integrity check: A corrupted file broke the anti-cheat check. Repair the game in the EA app. If that doesn't work, wait for a fix.

Console errors

CE-34878-0 (PlayStation): The game hit an error. Restart the console in Safe Mode.
Club operation 19 failed: Usually after resuming the console from rest mode. Restart the game.
ui/userinfo.nut (PlayStation): The game is struggling to process something. As a temporary fix, set the console language to English (United Kingdom).

When Apex keeps crashing

PC

Close background apps.
Clean boot Windows to rule out other software.
Reinstall the game and the EA app.
Repair the game files in the EA app.
Cap your frame rate or turn on V-Sync.

PlayStation

Install the latest system update.
Unplug USB devices.
Restart, then power cycle: hold the power button until it beeps twice, wait a minute, turn it back on.
Reinstall the game, on the internal drive if it was on an external one.
Restore licences under Settings, Account Management.

Xbox

Install the latest system update.
Unplug USB devices.
Restart, then power cycle the console.
Reinstall the game, on the internal drive if it was on an external one.
Clear the alternate MAC address under Network, Advanced Settings, then restart.
Delete the game's local saved data.

On PC, also check your hardware against the system requirements, and remove any launch options while you test.

Questions

Why does Apex Legends keep crashing?: EA's first fixes are to close background apps, clean boot, repair the game files in the EA app, reinstall, and cap your frame rate or turn on V-Sync. If the crash leaves an Apex_crash.txt or an r5apex.exe error, repairing the files is the usual fix.
Is Apex Legends down?: Server-side errors such as code:net, code:leaf, 429 and 110 usually mean the servers are having problems. Check the live server status by region before troubleshooting your own setup.
How do I fix Error code 23 in Apex Legends?: Outdated graphics drivers, or missing or damaged game files. Match your EA Account's language and region to the EA app, update graphics drivers, and repair or reinstall (Windows key + R, appwiz.cpl).
How do I fix Error code 100 in Apex Legends?: Your EA Account and platform account don't match on time zone or date of birth. Make both the same on your EA Account and your platform account.
How do I fix Error code 30005 in Apex Legends?: Anti-cheat failed to launch. Repair the game files in the EA app or Steam, or delete the .sys file in C:\Program Files (x86)\EasyAntiCheat and restart.
How do I fix DXGI_ERROR / DEVICE_HUNG in Apex Legends?: A background app is stuck. Fully restart your PC.

Server status

Is Apex down, by region

System requirements

Minimum and recommended PC specs

Launch options

What each launch option does